Paw Points!
How to use your reward Paw Points.
(18/11/2014)
Using the online Shopping Basket
How to use the basket.
(28/02/2020)
Delivery Information
About delivery of items.
(28/02/2020)
Credit Card Payments
About payment by credit card.
(28/02/2020)
Refund Policy
About our refund policy.
(28/02/2020)
CSJ Discount Vouchers
We offer 3 types of discount voucher..
(28/02/2020)
SagePay
About secure payments through SagePay.
(28/02/2020)
About the Card Payment Verification Process
About the Card Payment Verification Process when you place an order.
(28/02/2020)
What to do if the Verification Process Fails
About the Card Payment Verification Process when you place an order.
(28/02/2020)
Price increase notice
From noon on Friday 29th July product prices will increase by 8%.
Get extra PawPoints!
You can now earn PawPoints when spending in our online shop.
- Earn 1 PawPoint for every £ spent on products in the CSJK9 Webshop
- Once you have reached 500 or more PawPoints you can redeem them on any product(s)
- Earn 250 PawPoints for referring a friend who makes a purchase in the Webshop
- Earn 250 PawPoints for writing a Product Review (subject to approval).
See our help page for more information about using and earning PawPoints.
Deliveries (UK only)
Deliveries are made to UK addresses only. Overseas customers should contact their local CSJ stockist.
Please allow 5 working days for delivery.
Items marked as ‘Free Shipping’ (eg Herbs, treats, etc.) are sent by 2nd Class Royal Mail post, and do not affect the weight of the 15 – 30kg food orders, that are shipped by courier.
